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ACCOUNT EXECUTIVE

We are searching for a Account Executive to join a Healthcare Payment business in Ohio. 


JOB TITLE

Account Executive


LOCATION

Cleveland, Ohio


SALARY

$95,000 - $120,000 + bonus and 'best-in-class' healthcare


REPORTS TO

Chief Operations Officer


ROLE PURPOSE


The primary role of the Account Executive is to develop and maintain strong relationships with clients to help achieve retention and growth objectives year over year, while serving as a liaison between the client and our operations team. The Account Executive will work in conjunction with the PBMs to ensure the needs of their plans are met. The Account Executive collaborates with product owners, senior leadership and other team members to maintain the most effective service delivery. Assist client constituents by applying industry knowledge and expertise, while tracking the outstanding needs of our partners. An effective Account Executive will establish and maintain relationships with appropriate internal partners and work collaboratively across business functions to ensure customer needs are met.



RESPONSIBILITIES


  • Build relationship with assigned clients and guide team members in managing the client relationships they are responsible for

  • Support the service & administration of products to achieve client satisfaction and profitable growth

  • Monitor client activity and Monthly Scorecards for assigned book of business, identify and report on trends and variances

  • Proactive and reactive support of client issues

  • Identify retention strategies and product enhancement opportunities to promote retention and organic growth through client feedback

  • Resolution of issues to ensure client expectations are satisfied; provision of feedback and status updates; conducting and delivering Root Cause Analysis and Corrective Action Plans

  • Ensure ongoing communication with the client by attending annual, semiannual, and/or quarterly meetings/phone calls

  • Obtain feedback on the utilization of client facing applications

  • Assist new client implementations and begin building new relationships with new clients being onboarded

  • Analyze client performance, support client initiatives, understand each client individually and retain this information for the organization in our Client Relationship Management (CRM) tool

  • Be knowledgeable of Medicare Part D and the role of both the PBM and plans

  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


QUALIFICATIONS


  • Bachelor's degree (B. A. or B.S) from a four-year college or university, or equivalent combination of education and experience

  • 3+ Years of Account Management required

  • Must be proficient with MS Office tools including MS Word, MS Power Point, and Excel

  • Must be able to work in a fast-paced, ambiguous environment and quickly adapt to change

  • Must be able to quickly sort through complex subject material by using strong analytical skill-set; ability to effectively use data for strategy

  • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness

  • Effective communicator with a proven ability to build relationships and deliver difficult news when necessary

  • Some travel will likely be necessary


WORKING CONDITIONS


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


PHYSICAL ENVIRONMENT


While performing the duties of this job, employees are regularly requiredto sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to operate standard officeequipment; reach with hands and arms and lift up to 25 pounds.


IF YOU'RE INTERESTED IN APPLYING FOR THIS ROLE, PLEASE SEND ME YOUR CV USING THE BUTTON BELOW AND QUOTE THE JOB TITLE AS A REFERENCE.

Contact

​

​Tel: (+1) 650 477 5333

​

info@bakerandbakerconsulting.us

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